FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Enable the Brother machine's network interface.
- 2I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5What is the default password for my Brother machine?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Set up your Brother machine
- 9Self-Diagnostic
- 10Toner Ended
- 11(Video) Paper is Jammed in the Back of the Machine
- 12(Video) Paper is Jammed inside the Machine
- 13Media Mismatch
- 14Install the Brother Mobile Connect application (for mobile device)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16The printer status is Offline or Paused.
- 17When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 18Wrong Toner or Wrong Toner Cartridge
- 19Size Error DX
- 20Drum !
- 21(Video) Paper is Jammed in the Paper Tray
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23(Video) Paper is Jammed in the Output Paper Tray
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Cannot Print ##
- 26No Toner
- 27Cannot Detect
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29Manual Feed
- 30Toner Low or Prepare New Toner Cartridge
- 31Out of Memory
- 32Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 33Can I send a print job to multiple machine email addresses using Email Print?
- 34Uninstall the Brother Software and Drivers (Windows)
- 35A security warning appears when accessing Web Based Management via HTTPS.
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Where can I download Brother iPrint&Scan application for Mac?
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print using my Brother machine on a wired network (Windows/macOS)
- 42I cannot print on a wireless (Wi-Fi) network (Mac)
- 43After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45"Offline" appears on the Status Monitor. (Windows)
- 46Cartridge Error
- 472-sided Disable or 2-sided Disabled
- 48What is the default password for my BRAdmin or Web Based Management?
- 49What is the recommended paper?
- 50Ghosting images