FAQs & Troubleshooting
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Latest |
104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 129/05/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 228/05/2024Toner Low or Prepare New Toner Cartridge
- 328/05/2024Drum End Soon
- 424/05/2024What is the default password for my Brother machine?
- 524/05/2024What is the default password for my BRAdmin or Web Based Management?
- 608/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 708/02/2024(Video) Paper is Jammed inside the Machine
- 808/02/2024(Video) Paper is Jammed in the Back of the Machine
- 908/02/2024(Video) Paper is Jammed in the Output Paper Tray
- 1008/02/2024(Video) Paper is Jammed in the Paper Tray
- 1115/01/2024Reset the Drum Counter *
- 1215/01/2024Access Web Based Management *
- 1315/01/2024Paper is Jammed in the Paper Tray *
- 1415/01/2024Clean the Corona Wire *
- 1515/01/2024Replace the Drum Unit *
- 1615/01/2024Reset the Network Settings to the Factory Settings *
- 1715/01/2024Replace the Toner Cartridge *
- 1815/01/2024Print the Network Configuration Report *
- 1915/01/2024Clean the Drum Unit *
- 2015/01/2024Paper is Jammed in the 2-sided Tray *
- 2115/01/2024Paper is Jammed in the Back of the Machine *
- 2215/01/2024Paper is Jammed inside the Machine *
- 2302/10/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 2429/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 2529/09/2023Ghosting images
- 2622/09/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2722/09/2023Poor fixing
- 2807/09/2023Wrong Toner or Wrong Toner Cartridge
- 2907/09/2023Media Mismatch
- 3007/09/2023Self-Diagnostic
- 3106/09/2023Toner Ended
- 3206/09/2023Manual Feed
- 3305/09/2023(Video) Set up your Brother machine
- 3404/09/2023Size Error DX
- 3531/08/2023What is the recommended paper?
- 3610/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3726/07/2023The printer status is Offline or Paused.
- 3826/07/2023Cannot Detect
- 3920/07/2023Check the firmware version.
- 4020/07/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4120/07/2023Toner specks
- 4220/07/2023Lines across the page
- 4320/07/2023Black lines down the page
- 4405/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4508/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4606/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4706/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4801/06/2023Add your Brother machine with AirPrint (macOS)
- 4901/06/2023Delete print jobs from the print queue.
- 5016/05/2023I cannot print from my computer via USB.