FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Set up your Brother machine
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The printer status is Offline or Paused.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11No Toner
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13I cannot print using my Brother machine on a wired network (Windows/macOS)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 152-sided Disable or 2-sided Disabled
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Install the Brother Mobile Connect application (for mobile device)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Change the printer driver settings (Windows)
- 21Out of Memory
- 22Open the Status Monitor (Windows)
- 23Media Mismatch
- 24Cannot Detect
- 25Toner Low or Prepare New Toner Cartridge
- 26In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 27What is the default password for my Brother machine?
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print full-page photos or images using Email Print.
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32(Video) Paper is Jammed in the Output Paper Tray
- 33Wrong Toner or Wrong Toner Cartridge
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Self-Diagnostic
- 36Toner Ended
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 38Size Error DX
- 39Drum End Soon
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41Control Printer Driver settings (only available for Windows)
- 42I cannot print from my computer via USB.
- 43My Brother machine has no power.
- 44Poor fixing
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Update the Driver or Firmware for your Brother machine
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Protect your Brother machine against unauthorised access over the network
- 50How to identify your Operating System (OS).