FAQs & Troubleshooting
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162 Results
- 1Replace Drum
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Load paper
- 6Load paper in the paper tray
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10(Video) Unpack your Brother machine
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13(Video) Replace Toner
- 142-sided Disabled
- 15Manual Feed
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Delete print jobs from the print queue.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22Jam Rear
- 23Jam Inside (With Video Instructions)
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Change the printer driver settings (Windows/macOS)
- 27TONER ENDED
- 28Can I print from or scan to Android™ Smartphone?
- 29Jam 2-sided
- 30Clear paper jams.
- 31Turn the Toner Save Mode on or off.
- 32What kind of envelopes and labels are recommended for printing?
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 35Print both sides of paper or a booklet automatically
- 36Size Error DX or Size Error 2-sided
- 37Jam Tray (1)
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Uninstall the Brother Software and Drivers (Windows)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44(Video) Connect the power cord
- 45Connect the power cord
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).