FAQs & Troubleshooting
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123 Results
- 1(Video) Replace Toner
- 2Load paper in the paper tray
- 3I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Jam Tray (1)
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9(Video) Unpack your Brother machine and connect the power cord.
- 10The machine prints unexpectedly or it prints garbage.
- 11Jam 2-sided
- 12Jam Rear
- 13Jam Inside (With Video Instructions)
- 14Envelope creases
- 15Delete print jobs from the print queue.
- 16Windows 10 Support Information
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Lines across the page
- 20Turn the Toner Save Mode on or off.
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22Can I use AirPrint with my Brother machine?
- 23How to identify your Operating System (OS).
- 24Change the printer driver settings (Windows/macOS)
- 25TONER ENDED
- 26What can happen if the wrong paper is used in your machine.
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28(Video) Set up your Brother machine
- 29(Video) Load A4/Letter paper
- 30Print both sides of paper or a booklet automatically
- 31Manual Feed
- 32What is the recommended paper?
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Open the Status Monitor
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Open the Control Panel (For Windows)
- 39Can I print from or scan to Android™ Smartphone?
- 402-sided Disabled
- 41The printer status is Offline or Paused.
- 42Clean the paper pick-up roller
- 43Cancel print jobs using the printer control panel.
- 44Print on envelopes, labels or thick paper from the Manual feed slot
- 45Hollow print
- 46Black lines down the page
- 47Update the Driver or Firmware for your Brother machine
- 48Unpack the machine
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Cannot print after a Windows 10 update (June 2020)