FAQs & Troubleshooting
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167 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Printer does not recognize the HDD/Compact Flash.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5How to identify your Operating System (OS).
- 6What is the BRAdmin Professional software used for?
- 7How do I install additional memory?
- 8What is a total paper input capacity of the HL-7000 series printers?
- 9How do I monitor the status of the printer?
- 10Can I print from DOS applications?
- 11How do I upgrade the firmware of my Brother print server?
- 12Cannot print after a Windows 10 update (June 2020)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Change the printer driver settings (Windows/macOS)
- 15What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 16How to setup the Printer RAMDISK.
- 17The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20Printouts have a curl or wave.
- 21"JAM C" error appears on the LCD. What should I do?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23White spots appear in areas of dense black printing.
- 24Windows 10 Support Information
- 25Delete print jobs from the print queue.
- 26Open the Control Panel (For Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 29What is the Network Shared printing?
- 30I cannot print from my computer via network. (For Windows)
- 31The printer status is Offline or Paused.
- 32I updated the Web BRAdmin and cannot enable the logging function.
- 33What is 'Secure Printing' and how do I use it? (for Windows users)
- 34I cannot print from Mac OS X.
- 35I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 36What is a "Generic PCL Driver"?
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38What kind of paper can I use?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40Can I print using the IPP protocol on Windows XP?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Replace the toner cartridge.
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Large characters are printed incorrectly. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Uninstall printer drivers (Linux)