FAQs & Troubleshooting
Popular |
228 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3Replace Toner
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6Replace Drum
- 7Replace Fuser
- 8Protect your Brother machine against unauthorised access over the network
- 9Toner Low or Prepare New Toner Cartridge
- 10Wrinkles or creases
- 11Reset the print server to the default factory settings.
- 12Install additional memory.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Replace Laser
- 15The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 18Print a web page from iPrint&Scan when using an Android™ mobile device.
- 19Discover the MAC address of the Brother network card
- 20Print Unable or Print Unable XX
- 21Drum Error (Drum!)
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Disable the APIPA protocol.
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 34Size mismatch
- 35When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 36Curled
- 37Jam MP Tray
- 38Curled or wavy
- 39What is the BRAdmin Professional software used for?
- 40What is the recommended paper?
- 41Print the Network Configuration Report
- 42Page skewed
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44Clean the drum unit
- 45Faint
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Reduce printing noise.
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.