FAQs & Troubleshooting
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228 Results
- 1The print speed is slow.
- 2Print on labels and envelopes from the MP tray.
- 3Jam Rear
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What driver package format is supported by my Linux distribution?
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9Add your Brother machine with AirPrint (macOS)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Replace Laser
- 12The printer status is Offline or Paused.
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14Jam Inside
- 15Jam MP Tray
- 16Replace Drum
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18Set up your Brother machine on a wireless network.
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25What is Brother iPrint&Scan?
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Print Unable or Print Unable XX
- 30No Toner
- 31Print a Test Page.
- 32Printable area
- 33I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Pre-Required Procedures (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 39I cannot print over a network using the XML Paper Specification Printer Driver.
- 40Reprint the last print job. (For Windows users only)
- 41Jam Duplex
- 42Replace Fuser
- 43Turn the Toner Save mode on or off
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 49Uninstall printer drivers (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)