FAQs & Troubleshooting
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159 Results
- 1Curled or wavy
- 2Jam Tray 1 or Jam Tray 2
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4Replace Toner
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 6Envelope creases
- 7Can I print from DOS applications?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Can I print on transparencies e.g. for overhead projectors?
- 10Replace Laser
- 11The printer status is Offline or Paused.
- 12Manual Feed
- 13Curled
- 14How can I change the printer settings?
- 15Print a Printer Settings page.
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Replace Fuser
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Can I use AirPrint with my Brother machine?
- 22How to identify your Operating System (OS).
- 23I cannot print from my computer via USB.
- 24Cover is Open
- 25Smudges on printed pages (Poor fixing)
- 26What kind of paper can I use?
- 27Wrinkles or creases
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29Print on labels and envelopes from the MP tray.
- 30Page skewed
- 31Print command (LPR) (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36Jam Duplex
- 37Jam Rear
- 38Jam Inside
- 39Jam MP Tray
- 40When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 41Replace Drum
- 42Large characters are printed incorrectly. (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44When printing with monochrome laser printer, the print position shifts. (Linux)
- 45Possible solutions for print quality issues
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49What is the difference between the toner cartridge and the drum unit?
- 50I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.