FAQs & Troubleshooting
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205 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 4What is Brother iPrint&Scan?
- 5What kind of paper can I use?
- 6Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 7Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I use AirPrint with my Brother machine?
- 10The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 15I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17Open the Control Panel (For Windows)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 21I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 22Can the network printer be setup both wired and wireless at the same time?
- 23Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 24How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 25What kind of memory can I use?
- 26Printouts (envelopes) have creases.
- 27What is the printable area per page?
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The printer status is Offline or Paused.
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32Printouts are with gray background.
- 33Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Open the Status Monitor
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38What is the Network Shared printing?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40I cannot print from my computer via network. (For Windows)
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 42What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 45I cannot connect to the print server using my web browser. What should I do?
- 46Printouts have a curl or wave.
- 47White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 48What can happen if the wrong paper is used in your machine.
- 49How do I disable the APIPA protocol?
- 50Uninstall the printer drivers (For Windows)