FAQs & Troubleshooting
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126 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5What is the printable area per page?
- 6The printer prints unexpectedly or it prints garbage.
- 7Can I print from DOS applications?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10How to identify your Operating System (OS).
- 11I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12The printer status is Offline or Paused.
- 13How can I change the printer settings?
- 14Printouts have a curl or wave.
- 15How do I install additional memory?
- 16I cannot install the driver when using the Driver Install Tool. (Linux)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19Pre-Required Procedures (Linux)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22How do I print a Test page?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24Printouts have toner specks.
- 25White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 26What is the best printer driver to use-the PCL or BR-Script driver?
- 27Large characters are printed incorrectly. (Linux)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29When printing with monochrome laser printer, the print position shifts. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Check the firmware version.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 36Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 37Can I print from or scan to Android™ Smartphone?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39I cannot print from my computer via USB.
- 40Change the printer driver settings (Windows/macOS)
- 41There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 44How do I print a list of the internal fonts?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47What kind of paper can I use?
- 48Black toner marks appear across the page.
- 49Lines appears across the page.
- 50Can I use non-Brother or third party supplies with the Brother machine?