FAQs & Troubleshooting
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- 1What is a "Generic PCL Driver"?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Functions supported in the Windows 7 built-in drivers
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Change the printer driver settings (Windows/macOS)
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10How do I perform a factory reset?
- 11Delete print jobs from the print queue.
- 12What kind of USB cable can I use?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17What is the BRAdmin Professional software used for?
- 18Large characters are printed incorrectly. (Linux)
- 19Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 20Does NC-2200w work with Windows Vista?
- 21Can I print using the IPP protocol on Windows XP?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 23How do I install additional memory?
- 24I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26Replace the toner cartridge.
- 27What driver package format is supported by my Linux distribution?
- 28I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 29Can I print from or scan to Android™ Smartphone?
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31I updated the Web BRAdmin and cannot enable the logging function.
- 32I cannot print from Mac OS X.
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35How can I change the IP address using the ARP and PING commands?
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37How do I factory reset the print server?
- 38What is the recommended paper?
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42The printer status is Offline or Paused.
- 43There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 44Where do I find the cables?
- 45How do I print on transparencies?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47Why is the Status light (led) red and the Toner light (led) on?
- 48The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)