FAQs & Troubleshooting
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187 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5What is Status Monitor and how can I turn it on?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7What is the printable area per page?
- 8What is a "Generic PCL Driver"?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10Can I print using the IPP protocol on Windows XP?
- 11How do I change the print server password?
- 12The printer status is Offline or Paused.
- 13How do I perform a factory reset?
- 14The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 15Printouts are with gray background.
- 16I cannot print from Mac OS X.
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 18Printouts have wrinkles or creases.
- 19Can I print from DOS applications?
- 20How do I install additional memory?
- 21Print on envelopes.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23What driver package format is supported by my Linux distribution?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 26There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 27Does NC-2200w work with Windows Vista?
- 28My Brother machine misfeeds paper.
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30What kind of paper can I use?
- 31I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 32Printouts (envelopes) have creases.
- 33Print on both sides of the paper.
- 34White lines appears down the page.
- 35What do the LED indications mean?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38Delete print jobs from the print queue.
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43The paper is skewed when it's printed.
- 44What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Using the PING command to troubleshoot problems.
- 47I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 48I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 49What kind of USB cable can I use?
- 50When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?