FAQs & Troubleshooting
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206 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Turn the Toner Save Mode on or off.
- 3Load paper in the paper tray
- 4The printer status is Offline or Paused.
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6Carry out calibration to improve the color density
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Replace Belt
- 12Jam Duplex
- 13No Tray
- 14Envelope creases
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16What is Brother iPrint&Scan?
- 17How to identify your Operating System (OS).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Small Paper
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Jam Inside
- 22Replace Drum
- 23Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 24Toner Low
- 25Wrinkle
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Jam Tray 1 / Jam Tray 2
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Change the printer driver settings (Windows/macOS)
- 34Short Paper
- 35The color of your printouts is not what you expected
- 36Cooling Down (COOLING DOWN)
- 37Curled or wavy
- 38Can I print from DOS applications?
- 39Open the Control Panel (For Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Can I use AirPrint with my Brother machine?
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 49I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 50Adjust color settings by using the custom setting in the printer driver