FAQs & Troubleshooting
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198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Change the printer driver settings (Windows/macOS)
- 4Can I print from or scan to Android™ Smartphone?
- 5When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Protect your Brother machine against unauthorised access over the network
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I use AirPrint with my Brother machine?
- 10How to identify your Operating System (OS).
- 11The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 12"JAM REAR" error appears on the LCD. What should I do?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14How do I install the Optional Tray Unit?
- 15How do I adjust the print position of each color?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I print directly from the USB flash drive only an error page prints. What can I do?
- 20How do I improve the gray color when printing a monochrome document in Color Mode?
- 21How do I factory reset the network settings?
- 22Print on both sides of the paper. (For Windows Users)
- 23I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25What driver package format is supported by my Linux distribution?
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27Print command (LPR) (Linux)
- 28Print command (cupswrapper) (Linux)
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Windows 10 Support Information
- 31Check the firmware version.
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38The paper is skewed when it's printed.
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40I want to know more information about the advanced features of my Brother machine.
- 41How do I improve the color density? (Print Calibration)
- 42The print speed is very slow when I use XML Paper Specification Printer Driver.
- 43I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 44What are supported file formats for the direct print feature?
- 45The color of printouts are not what I expected.
- 46How do I replace the Waste toner box?
- 47What kind of paper can I use?
- 48"JAM MP TRAY" error appears on the LCD. What should I do?
- 49Can I print from DOS applications?
- 50I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?