FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"JAM: A" error appears on the LCD. What should I do?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5Features in the Automatic E-mail Printing
- 6Delete print jobs from the print queue.
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Change the printer driver settings (Windows/macOS)
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14How do I clean the Paper feed roller?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18The paper is skewed when it's printed.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20"JAM: E" error appears on the LCD. What should I do?
- 21"JAM: D" error appears on the LCD. What should I do?
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23What are the expected yields of the consumables?
- 24How do I factory reset the print server?
- 25How do I change the print server password?
- 26White spots appear in areas of dense black printing.
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Where do I find a Parallel or USB interface cable?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30Printer cannot power on.
- 31The machine does not print anything.
- 32I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 35What driver package format is supported by my Linux distribution?
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42What is the difference between the toner cartridge and the drum unit?
- 43I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 48Functions supported in the Windows 7 built-in drivers
- 49What kind of labels and transparencies can I use?
- 50What kind of paper should I avoid?