FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6"JAM: B" error appears on the LCD. What should I do?
- 7Cannot print after a Windows 10 update (June 2020)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9"JAM: A" error appears on the LCD. What should I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Delete print jobs from the print queue.
- 12Change the printer driver settings (Windows/macOS)
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15The machine does not print anything.
- 16"JAM: D" error appears on the LCD. What should I do?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How to identify your Operating System (OS).
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Features in the Automatic E-mail Printing
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Can I print from DOS applications?
- 24When trying to print from Mac OS® X the print queue is stopped.
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28The paper is skewed when it's printed.
- 29"Jam: Z" error appears on the LCD. What should I do?
- 30What kind of paper should I avoid?
- 31The printer prints unexpectedly or it prints garbage.
- 32What kind of memory can I use?
- 33I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 34"JAM: E" error appears on the LCD. What should I do?
- 35How do I install the CompactFlash Card?
- 36What are the expected yields of the consumables?
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38Windows 10 Support Information
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Can I print from or scan to Android™ Smartphone?
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48What kind of labels and transparencies can I use?
- 49How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?