FAQs & Troubleshooting
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166 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2My Brother machine prints garbage data or blank pages when printing from my Android™ mobile device using Brother iPrint&Scan.
- 3Replace Drum
- 4Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 5Adjust color settings by using the custom setting in the printer driver
- 6Replace PF Kit xx
- 7Replace Belt unit
- 8Replace WT (waste toner) Box
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What is Brother iPrint&Scan?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Jam 2-sided
- 14Jam Tray 1
- 15Turn the Toner Save Mode on or off.
- 16Carry out calibration to improve the color density
- 17Drums End Soon/ Drum End Soon(X)
- 18Load paper in the paper tray
- 19Drum Error (Drum!)
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Can I print on transparencies e.g. for overhead projectors?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Can I print from Android™ Smartphone?
- 28Can I print from iPhone, iPod touch and iPad?
- 29Cartridge Error
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31Replace Toner
- 32Print on envelopes, labels or thick paper from the Manual feed slot
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34I still receive the error message "Replace Drums", "Replace Drum: X", "Drum End Soon", or "Drum End Soon: X" after I replace the drum unit with a new one.
- 35No Waste Toner
- 36The color of your printouts is not what you expected
- 37Size Error DX or Size Error 2-sided
- 38Wrinkle
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40The printer status is Offline or Paused.
- 41Jam Rear
- 42Jam Inside
- 43Replace Fuser
- 44Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 49Small Paper
- 50Size Mismatch