FAQs & Troubleshooting
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208 Results
- 1The printer status is Offline or Paused.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Turn the Toner Save Mode on or off.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Can I print from or scan to Android™ Smartphone?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Belt End Soon
- 9What is the recommended paper?
- 10Print on plain paper or bond paper from the Manual feed slot
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Adjust color settings by using the custom setting in the printer driver
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15What is Brother iPrint&Scan?
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17The color of printouts are not what I expected.
- 18I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 19What kind of paper can I use?
- 20Disable the APIPA protocol
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 23Delete print jobs from the print queue.
- 24Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26How to identify your Operating System (OS).
- 27No Belt Unit
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29The print speed is very slow when I use XML Paper Specification Printer Driver.
- 30I cannot connect to the print server using my web browser. What should I do?
- 31Drums End Soon/ Drum End Soon(X)
- 32Jam Tray 1
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Uninstall the printer drivers (For Windows)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37What driver package format is supported by my Linux distribution?
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40Can I print on transparencies e.g. for overhead projectors?
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 46I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 47No Waste Toner
- 48No Paper
- 49Carry out calibration to improve the color density
- 50I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.