FAQs & Troubleshooting
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166 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Delete print jobs from the print queue.
- 4How to identify your Operating System (OS).
- 5"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 6What is the optional DX-2600 used for and how do I install it?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Can I print from or scan to Android™ Smartphone?
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Functions supported in the Windows 7 built-in drivers
- 13What kind of paper should I avoid?
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16When I print images, the quality is not good (Linux)
- 17None of the LEDs illuminate.
- 18What driver package format is supported by my Linux distribution?
- 19Cannot print after a Windows 10 update (June 2020)
- 20The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 21To install the printer driver easily using a tool. (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 26I cannot print from Mac OS X.
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28How do I print the internal Test Page, Demo Page or Print Settings Page?
- 29What is the optional Compact Flash Card used for and how do I install it?
- 30What is the BRAdmin Professional software used for?
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32Pre-Required Procedures (Linux)
- 33Creating and using a Macro from a Windows PC
- 34Printing Watermarks from a Windows PC
- 35What is Windows ICM profiles?
- 36How do I use the Brother Analysis Tool software?
- 37How to use the Driver Deployment Wizard software
- 38How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 43How do I factory reset the print server?
- 44Uninstall the printer drivers (For Windows)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)