FAQs & Troubleshooting
![]() |
Popular |
214 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2JAM DUPLEX
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8The printer status is Offline or Paused.
- 9JAM TRAY 1
- 10Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Use the Universal Printer Driver for PCL
- 13Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 14Change the printer driver settings (Windows/macOS)
- 15Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 16JAM REAR
- 17Reset the print server to the default factory settings.
- 18DRUM END SOON
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21REPLACE DRUM
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 24Discover the MAC address of the Brother network card
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The printer prints unexpectedly or it prints garbage data.
- 27Wrinkles or creases
- 28White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 29What is the recommended paper?
- 30Use the Network Connection Repair Tool (Windows)
- 31What driver package format is supported by my Linux distribution?
- 32Check the firmware version.
- 33Delete print jobs from the print queue.
- 34Open the Control Panel (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38CARTRIDGE ERROR
- 39DRUM STOP
- 40NO TONER
- 41What do the LED indications mean?
- 42SERVICE CALL
- 43What can happen if the wrong paper is used in your machine.
- 44Print on labels and envelopes from the manual feed slot.
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Open the Status Monitor
- 47Verify the Brother machine connected to the Wired Network (For Windows)
- 48Cooling Down (COOLING DOWN)
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50What is APIPA?