FAQs & Troubleshooting
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- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4REPLACE DRUM
- 5NO TONER
- 6NO PAPER T1
- 7REPLACE TONER
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Clean the Drum Unit.
- 11What driver package format is supported by my Linux distribution?
- 12Can I use AirPrint with my Brother machine?
- 13What is Toner Continue Mode?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Curled
- 17JAM DUPLEX
- 18JAM REAR
- 19SERVICE CALL
- 20Change the length of time the machine will wait until it goes into Sleep Mode.
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 23Uninstall the Brother Software and Drivers (Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How to identify your Operating System (OS).
- 26I cannot print from my computer via USB.
- 27The printer status is Offline or Paused.
- 28FRONT COVER OPEN or FUSER COVER OPEN
- 29The printer prints unexpectedly or it prints garbage data.
- 30MEMORY FULL
- 31What do the LED indications mean?
- 32What is the printable area per page?
- 33To install the printer driver easily using a tool. (Linux)
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35JAM TRAY 1
- 36I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 37All black
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40"Offline" appears on the Status Monitor.
- 41I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 42CARTRIDGE ERROR
- 43DRUM STOP
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45TONER LOW
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47Curl or wavy
- 48Envelope creases
- 49White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 50White lines down the page