FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3How to identify your Operating System (OS).
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Replace the drum unit.
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Change the printer driver settings (Windows/macOS)
- 10After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 11"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 12Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 13What are the expected yields of the consumables?
- 14Print on both sides of the paper.
- 15The printed letters are slanted, positioned incorrectly.
- 16Cannot print after a Windows 10 update (June 2020)
- 17Large characters are printed incorrectly. (Linux)
- 18I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 19My Printer starts warming up in Sleep mode. What can I do?
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21How can I clean the corona wire of the drum unit?
- 22What do the LED indications mean?
- 23I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Print command (LPR) (Linux)
- 30Print command (cupswrapper) (Linux)
- 31I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33Uninstall printer drivers (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Check the firmware version.
- 36"Offline" appears on the Status Monitor.
- 37Delete print jobs from the print queue.
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39Can I print from or scan to Android™ Smartphone?
- 40Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 41I am using Windows. When I print a document, the printed page is blank. What should I do?
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 44How can I print the pages in reverse page order in Windows?
- 45I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 46Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 47Reprint the last print job. (For Windows users only)
- 48Print a Printer Settings page.
- 49The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 50The printer cannot print full pages of a document. An error message MEMORY FULL is printed.