FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 5The printer prints unexpectedly or it prints garbage.
- 6Uninstall the printer drivers (For Windows)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 10Print a Printer Settings page.
- 11The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 12How do I clear paper jams?
- 13My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 16What driver package format is supported by my Linux distribution?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Open the Status Monitor
- 19What is the difference between the toner cartridge and the drum unit?
- 20How to identify your Operating System (OS).
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22Change the printer driver settings (Windows/macOS)
- 23The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 24Printouts have toner specks.
- 25What kind of paper can I use?
- 26How can I clean the inside of the printer?
- 27Lines appears across the page.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Replace the drum unit.
- 30How do I cancel print jobs using the printer control panel?
- 31Print on both sides of the paper.
- 32Print envelopes from the manual feed slot in Macintosh applications.
- 33Where do I find the complete User's Guide?
- 34How can I activate/deactivate the Toner Save Mode?
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 41Windows 7 Support Information
- 42How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 43How can I print the pages in reverse page order in Windows?
- 44The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 45When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 46Reprint the last print job. (For Windows users only)
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48How can I clean the corona wire of the drum unit?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)