FAQs & Troubleshooting
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143 Results
- 1JAM TRAY 1
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3JAM REAR
- 4REPLACE DRUM
- 5Print on labels and envelopes from the manual feed slot.
- 6The driver installation finished successfully but I cannot print. (Linux)
- 7CARTRIDGE ERROR
- 8DRUM ERROR
- 9Turn the Toner Save Mode on or off.
- 10Page skewed
- 11I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 12Delete print jobs from the print queue.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 15I cannot print from my computer via USB.
- 16FUSER ERROR
- 17NO PAPER T1
- 18Clean the Drum Unit.
- 19SIZE ERROR DX
- 20Curled
- 21Envelope creases
- 22Hollow print
- 23Reprint the last print job. (For Windows users only)
- 24REPLACE TONER
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32"Offline" appears on the Status Monitor.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Can I use AirPrint with my Brother machine?
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37Can I print from or scan to Android™ Smartphone?
- 38TONER ENDED
- 39DRUM STOP
- 40NO TONER
- 41Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 42FRONT COVER OPEN or FUSER COVER OPEN
- 43MANUAL FEED
- 44TONER LOW
- 45DRUM END SOON
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Wrinkles or creases
- 48White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 49Clean the corona wire of the drum unit.
- 50SERVICE CALL