FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4How to identify your Operating System (OS).
- 5The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10What driver package format is supported by my Linux distribution?
- 11Delete print jobs from the print queue.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15Printouts have a curl or wave.
- 16Can I print using the IPP protocol on Windows XP?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18White spots appear in areas of dense black printing.
- 19The printer status is Offline or Paused.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Can I print from or scan to Android™ Smartphone?
- 22What kind of paper can I use?
- 23Printouts have wrinkles or creases.
- 24What is the printable area per page?
- 25How do I change the print server password?
- 26After I installed Sun JavaVM, some applications will not work correctly.
- 27Lines appears across the page.
- 28White lines appear across the page.
- 29The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The paper is skewed when it's printed.
- 33I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 34Does NC-2200w work with Windows Vista?
- 35The printer prints unexpectedly or it prints garbage.
- 36How can I change the printer settings?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the recommended paper?
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 42How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 43White lines appears down the page.
- 44Output sheets are completely black.
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50I cannot print from my computer via USB.