FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6How to identify your Operating System (OS).
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11After I installed Sun JavaVM, some applications will not work correctly.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15The paper is skewed when it's printed.
- 16Does NC-2200w work with Windows Vista?
- 17When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19What kind of paper can I use?
- 20Printouts have a curl or wave.
- 21What is the printable area per page?
- 22How do I change the print server password?
- 23White spots appear in areas of dense black printing.
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26Can I print from or scan to Android™ Smartphone?
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28The printer does not feed paper from the manual feed slot.
- 29How can I change the printer settings?
- 30What is a "Generic PCL Driver"?
- 31Printouts have wrinkles or creases.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33What can happen if the wrong paper is used in your machine.
- 34What is the recommended paper?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37What is the difference between the toner cartridge and the drum unit?
- 38I cannot print from my computer via USB.
- 39I cannot print from my computer via network. (For Macintosh)
- 40The printer status is Offline or Paused.
- 41In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 42My Brother machine misfeeds paper.
- 43How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 44How do I reprint the last print job?
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 49White lines appears down the page.
- 50White lines appear across the page.