FAQs & Troubleshooting
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131 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The printed letters are slanted, positioned incorrectly.
- 3Change the printer driver settings (Windows/macOS)
- 4What can happen if the wrong paper is used in your machine.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Does NC-2200w work with Windows Vista?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Cannot print after a Windows 10 update (June 2020)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14How can I change the printer settings?
- 15What is the recommended paper?
- 16The printer prints unexpectedly or it prints garbage.
- 17The printer does not feed paper from the manual feed slot.
- 18Printouts have a curl or wave.
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20Windows 10 Support Information
- 21Delete print jobs from the print queue.
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 26White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28What is the printable area per page?
- 29Print on both sides of the paper.
- 30Uninstall the printer drivers (For Windows)
- 31White spots appear in areas of dense black printing.
- 32Output sheets are completely black.
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Print command (LPR) (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37Pre-Required Procedures (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42Print a Printer Settings page.
- 43Printouts have toner specks.
- 44White lines appears down the page.
- 45White lines appear across the page.
- 46How can I clean the corona wire of the drum unit?
- 47I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 48Replace the toner cartridge
- 49Vertical black lines appear on the printout.
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)