FAQs & Troubleshooting
![]() |
Popular |
132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 4The paper is skewed when it's printed.
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6How can I install the Web BRAdmin on Windows Server 2003?
- 7Drum Life End Soon
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Check the firmware version.
- 10Delete print jobs from the print queue.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What is the difference between the toner cartridge and the drum unit?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14Printouts have wrinkles or creases.
- 15Lines appears across the page.
- 16What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 17What is the printable area per page?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19How can I print the pages in reverse page order in Windows?
- 20Does NC-2200w work with Windows Vista?
- 21I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 22The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 23How do I print a Test page?
- 24What do the LED indications mean?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26Print on both sides of the paper.
- 27Where do I find the complete User's Guide?
- 28White spots appear in areas of dense black printing.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Windows 10 Support Information
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36How to identify your Operating System (OS).
- 37I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45How can I clean the inside of the printer?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47How do I clear paper jams?
- 48How can I activate/deactivate the Toner Save Mode?
- 49The printed letters are slanted, positioned incorrectly.
- 50I cannot install the driver when using the Driver Install Tool. (Linux)