FAQs & Troubleshooting
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127 Results
- 1Delete print jobs from the print queue.
- 2What driver package format is supported by my Linux distribution?
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 6How can I change the printer settings?
- 7What kind of paper can I use?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11"No response" error message appears, when updating the firmware. What should I do?
- 12The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14Replace the drum unit.
- 15I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 16Cannot print after a Windows 10 update (June 2020)
- 17Windows 10 Support Information
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19Change the printer driver settings (Windows/macOS)
- 20I cannot print from my computer via network. (For Macintosh)
- 21The printer status is Offline or Paused.
- 22Windows 7 Support Information
- 23How can I clean the inside of the printer?
- 24Printouts have a curl or wave.
- 25How can I clean the corona wire of the drum unit?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28What are the expected yields of the consumables?
- 29What is the recommended paper?
- 30I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32What is the difference between the toner cartridge and the drum unit?
- 33I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 34Does NC-2200w work with Windows Vista?
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 37After I installed Sun JavaVM, some applications will not work correctly.
- 38The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 39Black toner marks appear across the page.
- 40Printouts are faint.
- 41White spots appear in areas of dense black printing.
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Check the firmware version.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48How to identify your Operating System (OS).
- 49What is the Network Shared printing?
- 50Can I print from or scan to Android™ Smartphone?