FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4Delete print jobs from the print queue.
- 5The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 6What is the printable area per page?
- 7What is the recommended paper?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print from or scan to Android™ Smartphone?
- 10"No response" error message appears, when updating the firmware. What should I do?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The printer status is Offline or Paused.
- 14What kind of paper can I use?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16What are the expected yields of the consumables?
- 17All print jobs are aborted and nothing is printed. (Linux)
- 18What is the Network Shared printing?
- 19How do I print a Test page?
- 20How do I print envelopes from the manual feed slot in Windows® applications?
- 21I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23What is the difference between the toner cartridge and the drum unit?
- 24How to identify your Operating System (OS).
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27The paper is skewed when it's printed.
- 28The printer does not feed paper from the manual feed slot.
- 29How do I reprint the last print job?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 32Printouts have toner specks.
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36I cannot print from my computer via USB.
- 37Cannot print after a Windows 10 update (June 2020)
- 38Print command (cupswrapper) (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41I cannot print from my computer via network. (For Windows)
- 42Windows 7 Support Information
- 43I cannot update the firmware.
- 44My Brother machine misfeeds paper.
- 45The printer prints unexpectedly or it prints garbage.
- 46How can I clean the inside of the printer?
- 47Printouts have a curl or wave.
- 48White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 49Replace the drum unit.
- 50I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?