FAQs & Troubleshooting
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- 1The machine does not print anything.
- 2What is the printable area per page?
- 3What is the BRAdmin Professional software used for?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 6How do I install additional memory? (DIMM)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Cannot print after a Windows 10 update (June 2020)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Delete print jobs from the print queue.
- 12JAM DUPLEX
- 13I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14Printouts have wrinkles or creases.
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Can I print using the IPP protocol on Windows XP?
- 17How do I install the Lower Tray Unit? (LT-500)
- 18White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23PAPER JAM
- 24JAM INSIDE
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26Printouts have a curl or wave.
- 27I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 28I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 29The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 30Printouts have toner specks.
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32Replace the drum unit.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36What is the Network Shared printing?
- 37Can I print from or scan to Android™ Smartphone?
- 38Change the printer driver settings (Windows/macOS)
- 39The printer status is Offline or Paused.
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42NO TRAY1
- 43What kind of paper should I avoid?
- 44What kind of barcodes can I print?
- 45JAM REAR
- 46How do I print a Test page?
- 47What is a "Generic PCL Driver"?
- 48What kind of memory can I use?
- 49Black toner marks appear across the page.
- 50Print on both sides of the paper(2-sided/Duplex Printing).