FAQs & Troubleshooting
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189 Results
- 1When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4The paper is skewed when it's printed.
- 5I cannot print from the MP Tray. Why?
- 6What do LCD messages on Display of a control panel mean?
- 7What is the BRAdmin Professional software used for?
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9The printer status is Offline or Paused.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Uninstall the printer drivers (For Windows)
- 12My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Can I print from or scan to Android™ Smartphone?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17NO DX TRAY
- 18What kind of labels and transparencies can I use?
- 19JAM DUPLEX
- 20What kind of USB cable should I use?
- 21I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23Printouts have toner specks.
- 24JAM INSIDE
- 25JAM TRAY 2
- 26What kind of memory can I use?
- 27I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29What is the printable area per page?
- 30How do I print a network configuration page?
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33Large characters are printed incorrectly. (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Print command (cupswrapper) (Linux)
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40What is the difference between the toner cartridge and the drum unit?
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44Discover the MAC address of the Brother network card
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46What is Optional Font Package (BS-3000)?
- 47What does the LOAD LETTER sized error message mean?
- 48I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 49I cannot use the "Modules Update" button on Web BRAdmin.
- 50I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.