FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The printer status is Offline or Paused.
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4Can I print using the IPP protocol on Windows XP?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Does NC-2200w work with Windows Vista?
- 7What kind of labels and transparencies can I use?
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12What kind of paper should I avoid?
- 13Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16How do I perform a factory reset?
- 17The machine does not print anything.
- 18Printouts have wrinkles or creases.
- 19Can I print from DOS applications?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22Print on envelopes.
- 23I cannot print from my computer via USB.
- 24I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26Printouts are faint.
- 27Paper size settings are unavailable when I print from OpenOffice (Linux)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 34What is the BROWNIE software?
- 35What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 36In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 37What kind of memory can I use?
- 38Printouts have a curl or wave.
- 39When trying to print from Mac OS® X the print queue is stopped.
- 40How do I factory reset the print server?
- 41Can I buy any MICR toner?
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Uninstall printer drivers (Linux)
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 46What is the Network Shared printing?
- 47Windows 7 Support Information
- 48How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 49Where do I find a Parallel or USB interface cable?
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)