FAQs & Troubleshooting
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171 Results
- 1Windows 10 Support Information
- 2I cannot print from Mac OS X.
- 3How can I change the IP address?
- 4How do I factory reset the print server?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Functions supported in the Windows 7 built-in drivers
- 8What kind of envelopes should I avoid?
- 9The printer prints unexpectedly or it prints garbage.
- 10White lines appears down the page.
- 11What do the LED indications mean?
- 12How do I install additional memory?
- 13All print jobs are aborted and nothing is printed. (Linux)
- 14Open the Control Panel (For Windows)
- 15A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18How do I perform a factory reset?
- 19The machine does not print anything.
- 20How do I clear paper jams?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Print command (LPR) (Linux)
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot print from my computer via network. (For Macintosh)
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Why are the alarm and data lights on?
- 29When do I need to upgrade the printer memory?
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 31The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 32What is a "Generic PCL Driver"?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34What kind of paper can I use?
- 35I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37Can I print from DOS applications?
- 38What can happen if the wrong paper is used in your machine.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42The printed letters are slanted, positioned incorrectly.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48Uninstall printer drivers (Linux)
- 49I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 50When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)