FAQs & Troubleshooting
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157 Results
- 1How do I perform a factory reset?
- 2The machine does not print anything.
- 3I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 4I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7What kind of labels and transparencies can I use?
- 8How do I use the Quick Print Setup Utility?
- 9How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 10White lines appears down the page.
- 11Lines appears across the page.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What is a Print Server?
- 14The printer prints unexpectedly or it prints garbage.
- 15Why does the Drum LED light?
- 16Printouts are with gray background.
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18White spots appear in areas of dense black printing.
- 19Vertical black lines appear on the printout.
- 20Uninstall printer drivers (Linux)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Why are the alarm and data lights blinking?
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24Print command (LPR) (Linux)
- 25I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 26Windows 10 Support Information
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Functions supported in the Windows 7 built-in drivers
- 33The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 34What is the BROWNIE software?
- 35When do I need to upgrade the printer memory?
- 36How do I monitor the status of the printer?
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 38How can I change the IP address?
- 39How can I change the IP address using the ARP and PING commands?
- 40I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 41Printouts have a curl or wave.
- 42Printouts have wrinkles or creases.
- 43The printed letters are slanted, positioned incorrectly.
- 44Output sheets are completely black.
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47To install the printer driver easily using a tool. (Linux)
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49What is the Network Shared printing?
- 50Why are the alarm and data lights on?