FAQs & Troubleshooting
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128 Results
- 1The machine does not print anything.
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Using the PING command to troubleshoot problems.
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9Cannot print after a Windows 10 update (June 2020)
- 10I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 11I want to print using CUPS while keeping SELinux enabled. (Linux)
- 12Delete print jobs from the print queue.
- 13What is the difference between the toner cartridge and the drum unit?
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Change the printer driver settings (Windows/macOS)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Functions supported in the Windows 7 built-in drivers
- 19What kind of envelopes should I avoid?
- 20Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 21Why does the Drum LED light?
- 22How can I change the IP address?
- 23How can I change the IP address using the ARP and PING commands?
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 26Printouts have wrinkles or creases.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Output sheets are completely black.
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34Print command (cupswrapper) (Linux)
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 42Windows 7 Support Information
- 43Black toner marks appear across the page.
- 44White lines appears down the page.
- 45Lines appears across the page.
- 46What do the LED indications mean?
- 47Replace the drum unit.
- 48Printouts are faint.
- 49Uninstall the printer drivers (For Windows)
- 50Replace the toner cartridge.