FAQs & Troubleshooting
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128 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7What kind of USB cable should I use?
- 8The printer prints unexpectedly or it prints garbage.
- 9How to identify your Operating System (OS).
- 10What is the Network Shared printing?
- 11Change the printer driver settings (Windows/macOS)
- 12The printer status is Offline or Paused.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14The paper is skewed when it's printed.
- 15How can I change the IP address using the ARP and PING commands?
- 16What do the LED indications mean?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18What is the recommended paper?
- 19I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21What is the difference between the toner cartridge and the drum unit?
- 22How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 23None of the LEDs illuminate.
- 24How do I print on transparencies?
- 25Replace the drum unit.
- 26Printouts are faint.
- 27I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 28What driver package format is supported by my Linux distribution?
- 29Cannot print after a Windows 10 update (June 2020)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Open the Control Panel (For Windows)
- 36I cannot print from my computer via network. (For Macintosh)
- 37I cannot print from my computer via network. (For Windows)
- 38Functions supported in the Windows 7 built-in drivers
- 39Why are the alarm and data lights on?
- 40What kind of labels and transparencies can I use?
- 41What kind of paper should I avoid?
- 42How can I enable/disable the Quick Print Setup Utility?
- 43I cannot print from Mac OS X.
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47Printouts have wrinkles or creases.
- 48Black toner marks appear across the page.
- 49Lines appears across the page.
- 50How do I clean the corona wire of the drum unit?
