FAQs & Troubleshooting
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164 Results
- 1Can I print using the IPP protocol on Windows XP?
- 2The printer status is Offline or Paused.
- 3How can I change the IP address?
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5Using the PING command to troubleshoot problems.
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 8The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 9The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 10Replace the drum unit.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Large characters are printed incorrectly. (Linux)
- 13Windows 10 Support Information
- 14I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Functions supported in the Windows 7 built-in drivers
- 17Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 18The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 19What kind of envelopes should I avoid?
- 20How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 21I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 22What is a "Generic PCL Driver"?
- 23Can I print from DOS applications?
- 24What can happen if the wrong paper is used in your machine.
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26Print on envelopes.
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29Print command (LPR) (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33When printing with monochrome laser printer, the print position shifts. (Linux)
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35I cannot print from my computer via network. (For Windows)
- 36What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 37How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 38How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 39Where do I find a Parallel or USB interface cable?
- 40How do I print a Test page?
- 41What is a file server based network and do Brother printers work in that type of environment?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 44White lines appears down the page.
- 45What do the LED indications mean?
- 46Printouts are with gray background.
- 47Can I buy any MICR toner?
- 48Vertical black lines appear on the printout.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)