FAQs & Troubleshooting
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88 Results
- 1How to identify your Operating System (OS).
- 2What do the LED indications mean?
- 3Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Replace Drum
- 6Jam Inside
- 7Cover is Open
- 8The Error LED is still on or flashing after I replace the drum unit with a new one.
- 9The printer status is Offline or Paused.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Cartridge Error
- 13Out of Memory
- 14Service Call
- 15Delete print jobs from the print queue.
- 16Drum !
- 17Cooling Down
- 18Turn the Toner Save Mode on or off.
- 19Clean the Drum Unit.
- 20What is Toner Continue Mode?
- 21Change the printer driver settings (Windows/macOS)
- 22No Drum
- 23Heater Error or Self-Diagnostic
- 24No Toner
- 25Toner Low
- 26Jam Tray
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Print Unable or Print Unable XX
- 31Toner Ended
- 32"Offline" appears on the Status Monitor.
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34No Paper
- 35Windows 10 Support Information
- 36Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 37Uninstall the Brother Software and Drivers (Windows)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I cannot print from my computer via USB.
- 42I'm having a problem with the print quality.
- 43Wrong Paper Type
- 44The printer is not printing or prints unexpectedly.
- 45What is the recommended paper?
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 49Open the Status Monitor
- 50What is the difference between the toner cartridge and the drum unit?