FAQs & Troubleshooting
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171 Results
- 1Download a file from the "Downloads" section and save it to Windows 8 computer.
- 2How to identify your Operating System (OS).
- 3Why doesn't the machine answer when receiving a call?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10The paper is skewed when it's printed.
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13What driver package format is supported by my Linux distribution?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Why doesn't my Brother machine have a dial tone?
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20How can I change the print resolution?
- 21What are the recommended specifications for the paper I should use on my product?
- 22"Paper Jam Inside" error appears on the LCD. What should I do?
- 23Document Jam
- 24When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 25How do I clear the "Awaiting Redial" message?
- 26What can happen if the wrong paper is used in your machine.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 28Print command (cupswrapper) (Linux)
- 29What is the difference between the toner cartridge and the drum unit?
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 31How do I load legal size paper in the paper tray?
- 32The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 33How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 34How do I clean white or black spots on printed documents?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37Windows 10 Support Information
- 38Check the firmware version.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Delete the faxes stored in my Brother machine's memory.
- 41I cannot print from my computer via USB.
- 42I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 46I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 47When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 48My Brother machine misfeeds paper.
- 49How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?