FAQs & Troubleshooting
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130 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Where can I download the latest P-touch Editor for Mac?
- 4How to create serialized labels (Pro Label Tool)
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7Where can I find my Brother printer's serial number?
- 8How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 9The printed label contains blank horizontal lines.
- 10Which brands of Ni-MH rechargeable batteries do you recommend?
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12What iOS mobile application can I use?
- 13Poor print quality when printing on narrow labels. (iPrint&Label)
- 14"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17I cannot edit the database.
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 20Can my printer use TZ/TZe tapes?
- 21Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 22The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 23What Android™ mobile application can I use?
- 24How do I set cut options and what features are they?
- 25How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 26How do I clear the display?
- 27How to open the Devices and Printers window
- 28I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 29Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 30The top and base layers of the laminated tape are misaligned.
- 31How do I type symbols?
- 32I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 33The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 34Open LBX files created in P-touch Editor in Pro Label Tool
- 35Installing a CA certificate
- 36When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 37What is the compatible barcode protocol? (iPrint&Label)
- 38How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 39Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 40Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 41I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44I connected multiple printers of the same model to one computer but can only print from one of them.
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46How do I print multiple lines and how many lines can I print?
- 47How do I change the character size?
- 48Printing is not possible. (P-touch Editor5.3 for Mac)
- 49How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 50How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)