FAQs & Troubleshooting
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130 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 4How to create serialized labels (Pro Label Tool)
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6Where can I download the latest P-touch Editor for Mac?
- 7Where can I find my Brother printer's serial number?
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10The printed label contains blank horizontal lines.
- 11I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 12Which brands of Ni-MH rechargeable batteries do you recommend?
- 13What iOS mobile application can I use?
- 14Poor print quality when printing on narrow labels. (iPrint&Label)
- 15"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17How to open the Devices and Printers window
- 18What Android™ mobile application can I use?
- 19I cannot edit the database.
- 20How do I clear the display?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 23Can my printer use TZ/TZe tapes?
- 24Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 25The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 26The top and base layers of the laminated tape are misaligned.
- 27How do I set cut options and what features are they?
- 28I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 29How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 30I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 31Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 32I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34How do I type symbols?
- 35How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 36I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 37The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 38Open LBX files created in P-touch Editor in Pro Label Tool
- 39Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 40Installing a CA certificate
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 43What is the compatible barcode protocol? (iPrint&Label)
- 44Can I change the barcode settings like barocde size? (iPrint&Label)
- 45How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 46Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 47Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50I connected multiple printers of the same model to one computer but can only print from one of them.