FAQs & Troubleshooting
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232 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2(Video) Fill the ink tanks
- 3(Video) Load A4/Letter paper
- 4Ink Box Full / InkBox Full
- 5The scanner cover support has come off. (With Video Instructions)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9(Video) Connect the cords
- 10Print using only the black ink tank when the Color tanks have run out.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to Scan AX
- 15(Video) Unpack your Brother machine
- 16Load paper in the paper tray
- 17(Video) Load an Envelope
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot make borderless prints.
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21What driver package format is supported by my Linux distribution?
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Change the printer driver settings (Windows/macOS)
- 24The printer status is Offline or Paused.
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26Paper Jam
- 27Cannot print after a Windows 10 update (June 2020)
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29Protect your Brother machine against unauthorised access over the network
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 33Unable to Print 3X
- 34Ink Low
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37Is my Brother machine compatible with Windows Vista?
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39I'm using Macintosh. What is the PreScan option used for?
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Document Jam
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43Load envelopes
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.