FAQs & Troubleshooting
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232 Results
- 1(Video) Fill the ink tanks
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3(Video) Load A4/Letter paper
- 4Ink Box Full / InkBox Full
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The scanner cover support has come off. (With Video Instructions)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Print using only the black ink tank when the Color tanks have run out.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Paper Jam
- 14I cannot make borderless prints.
- 15(Video) Unpack your Brother machine
- 16(Video) Connect the cords
- 17Load paper in the paper tray
- 18(Video) Load an Envelope
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 21Unable to Scan AX
- 22Change the printer driver settings (Windows/macOS)
- 23The printer status is Offline or Paused.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Connect your Brother machine to your mobile device via a wireless router or access point.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32What driver package format is supported by my Linux distribution?
- 33Document Jam
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Protect your Brother machine against unauthorised access over the network
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Is my Brother machine compatible with Windows Vista?
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 44Can third party ink be used to refill the ink tanks?
- 45Refill Ink
- 46I'm using Macintosh. What is the PreScan option used for?
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.