FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3What is Brother iPrint&Scan?
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5The printer status is Offline or Paused.
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7(Video) Load A4/Letter paper
- 8How to identify your Operating System (OS).
- 9Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Ink Low
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Check the Print Quality
- 18Loading paper in the manual feed slot.
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Load envelopes
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Brother iPrint&Scan cannot find my Brother machine (macOS)
- 25Set up your Brother machine on a wireless network.
- 26Print using only the black ink tank when the Color tanks have run out.
- 27Set up a Brother machine and your mobile device on a wireless network
- 28(Video) Fill the ink tanks
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Ink Box Full / InkBox Full
- 31(Video) Connect telephone line and power cords
- 32(Video) Load an Envelope (Manual Feed Slot)
- 33Paper Jam
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Paper Size Mismatch / Size Mismatch
- 37Reset Your Brother Machine
- 38Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Delete print jobs from the print queue.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43What is AirPrint?
- 44One or more of my colors are not printing (blank).
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Unable to Scan / Scan Unable
- 47I cannot print from my computer via USB.
- 48When I print photos, the color quality is not good.
- 49Clean the Print Head from Your Brother Machine
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.