FAQs & Troubleshooting
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181 Results
- 1Printer Jam or Paper Jam
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Refill Ink
- 4Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 5Paper is Jammed Inside the Machine
- 6Reset Your Machine
- 7Check the ink level and then press [Stop]
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9Check the Print Quality
- 10Load Paper in the Manual Feed Slot
- 11Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 12Error and Maintenance LED Indications
- 13Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 14Improve poor print quality.
- 15(Video) Load A4/Letter papers
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17How to identify your Operating System (OS).
- 18No Paper / No Paper Fed
- 19Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 20What is Brother iPrint&Scan?
- 21(Video) Set up your Brother machine
- 22Unable to Scan
- 23Print Unable XX
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25The printer status is Offline or Paused.
- 26Clean the Print Head from Your Brother Machine
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28Change the Print Options to Improve Your Print Results
- 29Check the Print Alignment from Your Brother Machine
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31Configure Network Settings Using the Control Panel
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Brother iPrint&Scan cannot find my Brother machine (macOS)
- 34Other Problems
- 35Set the Machine to Power Off Automatically
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37(Video) Fill the ink tanks
- 38Printing/ Scanning with a mobile device
- 39What is the default password for my Brother machine?
- 40Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 41What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 43Access Web Based Management
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Paper Size Mismatch / Wrong paper size
- 46(Video) Change the Copy Shortcut button settings
- 47I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 48Change the printer driver settings (Windows)
- 49Uninstall the Brother Software and Drivers (Windows)
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)