FAQs & Troubleshooting
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174 Results
- 1(Video) Load A4/Letter paper
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3(Video) Fill the ink tanks
- 4Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 5Ink Box Full / InkBox Full
- 6Can third party ink be used to refill the ink tanks?
- 7Paper Jam
- 8The scanner cover support has come off. (With Video Instructions)
- 9Refill Ink
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Ink Low
- 12(Video) Connect the cords
- 13Print using only the black ink tank when the Color tanks have run out.
- 14Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 15(Video) Set up your Brother machine
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17(Video) Unpack your Brother machine
- 18(Video) Load an Envelope
- 19What driver package format is supported by my Linux distribution?
- 20Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 21Load envelopes
- 22Delete print jobs from the print queue.
- 23How to identify your Operating System (OS).
- 24Unable to Print 3X
- 25Change the printer driver settings (Windows/macOS)
- 26One or more of my colors are not printing (blank).
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Can I print from or scan to Android™ Smartphone?
- 30The printer status is Offline or Paused.
- 31Wrong Paper Size / Wrong Paper
- 32Where is the USB port on the machine?
- 33What is the recommended paper?
- 34Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Unable to Scan AX
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Cover is Open
- 42When I print, the pages are smudged with ink.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Load paper in the paper tray
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47Can I adjust the Sleep Mode setting?
- 48Scan using XSane or GIMP (Linux)
- 49Unable to Print 5X
- 50When I print photos, the color quality is not good.