FAQs & Troubleshooting
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304 Results
- 1(Video) Load A4/Letter paper
- 2Replace Drum
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Paper is Jammed inside the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 8Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Toner Low or Prepare New Toner Cartridge
- 10Paper is Jammed in the Paper Tray
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Document Jam
- 15Paper is Jammed in the Back of the Machine
- 16(Video) Replace the Toner Cartridge
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Print on Both Sides of the Paper (Windows®)
- 20Print as a Poster (Windows®)
- 21Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 22Drum End Soon
- 23Paper is Jammed in the 2-sided Tray
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 26(Video) Unpack your Brother machine
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 29The printer status is Offline or Paused.
- 30Paper is Jammed in the MP tray
- 31Load Thick Paper in the Paper Tray
- 32Control Printer Driver settings (only available for Windows)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Size mismatch
- 38Install the optional lower tray
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Use Universal Print (Windows)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Configure Email Sending or Receiving Using Web Based Management
- 43Easy Scan to E-mail
- 44Send an Email with User Authentication
- 45Export the Certificate and Private Key
- 46Print on Both Sides of the Paper (Macintosh)
- 47Media Type Mismatch or Media Mismatch
- 48What is Storage PC Print Data using Active Directory®? (Windows)
- 49Protect your Brother machine against unauthorised access over the network
- 50(Video) Connect telephone line and power cords