FAQs & Troubleshooting
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154 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8The printer status is Offline or Paused.
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Set up your Brother machine
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14How to identify your Operating System (OS).
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16Cannot Print ##
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18(Video) Remove Small Scraps of Paper Jammed in the ADF
- 19(Video) Document is Jammed in the Top of the ADF Unit
- 20Cannot Detect
- 21No Paper / No Paper Tray1/Tray2/MP Tray
- 22What driver package format is supported by my Linux distribution?
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Adjust color settings by using the custom setting in the printer driver (Windows only)
- 25The color of your printouts is not what you expected
- 26Document Jam
- 27(Video) Document is Jammed under the Document Cover
- 28Condensation
- 29What is the default password for my BRAdmin or Web Based Management?
- 30What is the default password for my Brother machine?
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print full-page photos or images using Email Print.
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Check the remaining ink or toner level (Linux)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37I cannot print using my Brother machine on a wired network (Windows/macOS)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Cannot Scan ##
- 43Discover the MAC address of the Brother network card
- 44No Toner
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 46Color offset
- 47Uneven color density across the page
- 48Toner Low
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Vertical colored streaks or bands appear on the page