FAQs & Troubleshooting
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235 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Jam Inside (With Video Instructions)
- 4(Video) Replace Toner
- 5Load paper in the paper tray
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Jam Tray (With Video Instructions)
- 8Document Jam (With Video Instructions)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11What is Brother iPrint&Scan?
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14(Video) Unpack your Brother machine
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18(Video) Connect telephone line and power cords
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Jam Rear (With Video Instructions)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26My Brother machine could not be found over the network when I installed drivers on my PC.
- 27Turn the Toner Save Mode on or off.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Image skewed
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Change the printer driver settings (Windows/macOS)
- 33Copied images or documents appear lighter or darker than the original document.
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35(Video) Set up your Brother machine
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Replace Drum
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40How to identify your Operating System (OS).
- 41Reset the network settings to the factory default
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45Delete print jobs from the print queue.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 49The printer status is Offline or Paused.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".