FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3Curled
- 4Lines across the page
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 7Print Unable
- 8How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 9No Paper
- 10Is my Brother machine compatible with Windows Vista?
- 11Black toner marks across the page
- 12Print on envelopes, labels, or thick paper from the manual feed slot.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16JAM DUPLEX
- 17Curled or wavy
- 18Wrinkles or creases
- 19REPLACE DRUM
- 20Page skewed
- 21Cannot print after a Windows 10 update (June 2020)
- 22Combine multiple scanned documents into a single file with PaperPort™
- 23Delete print jobs from the print queue.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Check Connection
- 26How to identify your Operating System (OS).
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Scan Unable
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31CARTRIDGE ERROR
- 32TONER ENDED
- 33Drum Stop
- 34NO TONER
- 35Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Toner Low or Prepare New Toner Cartridge
- 38Drum Error (Drum!)
- 39White spots or black spots at 94 mm (3.7 in.) intervals
- 40White lines, bands or ribbing across the page
- 41White lines across the page
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Faint
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45What is the recommended paper?
- 46Hollow print
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50Important points for specifying the scan area (Linux)