FAQs & Troubleshooting
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201 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3Drum Stop
- 4Toner Low or Prepare New Toner Cartridge
- 5Clean the paper pick-up roller (video instructions available)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Turn the Toner Save mode on or off
- 8Lines across the page
- 9Gray background
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Hollow print
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Page skewed
- 14How to identify your Operating System (OS).
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 17No Paper
- 18White lines across the page
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21What is Toner Continue Mode?
- 22Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24Print Unable
- 25Drum Error (Drum!)
- 26Jam Rear
- 27JAM INSIDE
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Scan a document using Brother iPrint&Scan. (macOS only)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 32Delete print jobs from the print queue.
- 33Open the Control Panel (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I cannot start ControlCenter4.
- 36Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38CARTRIDGE ERROR
- 39Scan and save a document in PDF format for Macintosh (Scan to File)
- 40Is my Brother machine compatible with Windows Vista?
- 41MANUAL FEED
- 42White spots or black spots at 94 mm (3.7 in.) intervals
- 43Toner specks
- 44Black toner marks across the page
- 45Faint
- 46Uninstall the Brother Software and Drivers (Windows)
- 47Print on envelopes, labels, or thick paper from the manual feed slot.
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Configure and use the Scan Key Tool (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)