FAQs & Troubleshooting
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172 Results
- 1Scan a document from a Windows Vista application
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Firewall port requirements of the Scan Key Tool (Linux)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5How to identify your Operating System (OS).
- 6Locate files scanned with ControlCenter3 (For Windows)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8Which E-mail packages are compatible with ControlCenter3?
- 9Cannot print after a Windows 10 update (June 2020)
- 10Print command (LPR) (Linux)
- 11I cannot scan when using SELinux (Security-Enhanced Linux)
- 12I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14Windows 7 Support Information
- 15Scan and save a document in PDF format (Scan to File)
- 16Scan a document in Windows 8 and Windows 10.
- 17Scan a document from a Windows XP application
- 18Scan using XSane or GIMP (Linux)
- 19The downloaded driver's name is different from my machine's name. (Linux)
- 20I installed scan-key-tool, but it does not work. (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22Uninstall printer drivers (Linux)
- 23Install PaperPort™ 12SE / 14SE onto Windows 10.
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28Open the "Scanners and Cameras" and Properties.
- 29Can I use AirPrint with my Brother machine?
- 30The printer status is Offline or Paused.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 35Is my Brother machine compatible with Windows Vista?
- 36In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 37How do I clean white or black spots on printed documents?
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41What is MFL-Pro Suite Software?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49Configure scan settings without administrator privileges (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)