FAQs & Troubleshooting
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241 Results
- 1When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 2I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 3How to identify your Operating System (OS).
- 4The edge of glossy paper is smudged.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6How do I load paper?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 10I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How do I clear Machine Error 46?
- 15When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 16One or more of my colors are not printing (blank). What can I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18Where is the USB port on the machine?
- 19Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 20Cannot print after a Windows 10 update (June 2020)
- 21Pre-Required Procedures (Linux)
- 22Protect your Brother machine against unauthorised access over the network
- 23Delete print jobs from the print queue.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26Can I print from or scan to Android™ Smartphone?
- 27How do I know which side up my photo paper should be in the tray?
- 28The printer status is Offline or Paused.
- 29Scan and save a document in PDF format (Scan to File)
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Scan a document in Mac OS X 10.7.
- 34When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 35The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 36I'm using Macintosh. What is the PreScan option used for?
- 37How do I start ControlCenter3?
- 38Change the user interface of ControlCenter3
- 39When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 40I'm unable to access the memory (media) card in the media slot. What can I do?
- 41Images of the thumbnail page from the media (memory) card won't print.
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Open the "Scanners and Cameras" and Properties.
- 47I cannot make borderless prints.
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.