FAQs & Troubleshooting
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207 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Scan and save a document in PDF format (Scan to File)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6How do I clear the message "PAPER JAM" from the display?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10Can I print from or scan to Android™ Smartphone?
- 11The edge of glossy paper is smudged.
- 12How do I clear Machine Error 46?
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 15I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 25When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 26When I print, the pages are smudged with ink. What should I do?
- 27Where is the USB port on the machine?
- 28What kind of Media Adapter can I use?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31Where can I find my Brother machine's serial number?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35Scan using XSane or GIMP (Linux)
- 36I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 37Configure scan settings without administrator privileges (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39Windows 7 Support Information
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41Scan an image and insert it in a Windows XP application
- 42Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45The LCD displays an error code (number). What does it mean?
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Configure and use the Scan Key Tool (Linux)