FAQs & Troubleshooting
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207 Results
- 1How do I load paper?
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Can third party ink be used to refill the ink cartridges?
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13What driver package format is supported by my Linux distribution?
- 14Check the firmware version.
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Why is it necessary for my machine to go through regular cleaning cycles?
- 19Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 20"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 21How do I replace the Ink Cartridge?
- 22I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 23I cannot install the driver when using the Driver Install Tool. (Linux)
- 24I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 25When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 26I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37How do I start ControlCenter3?
- 38Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 39When I print, the pages are smudged with ink. What should I do?
- 40What kind of Media Adapter can I use?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Set the date and time
- 43I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Configure and use the Scan Key Tool (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50Large characters are printed incorrectly. (Linux)