FAQs & Troubleshooting
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198 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Load paper in the paper tray
- 3Replace Ink
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I know which side up my photo paper should be in the tray?
- 6When I print, the pages are smudged with ink. What should I do?
- 7How do I load envelopes into my machine?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Scan and save a document in PDF format (Scan to File)
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Is my Brother machine compatible with Windows Vista?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 18The printer status is Offline or Paused.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22One or more of my colors are not printing (blank). What can I do?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Large characters are printed incorrectly. (Linux)
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27Why is it necessary for my machine to go through regular cleaning cycles?
- 28Scan an image and insert it in a Windows XP application
- 29Scan a document from a Windows Vista application
- 30Important points for specifying the scan area (Linux)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Can I use AirPrint with my Brother machine?
- 33How to identify your Operating System (OS).
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 36How do I clear the message "Cannot Detect" from the display?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38Can third party ink be used to refill the ink cartridges?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)