FAQs & Troubleshooting
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191 Results
- 1(Video) Load A5 long edge paper
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3Replace Toner
- 4Set up your Brother machine on a wireless network.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6(Video) Load A5 short edge/A4/Letter paper
- 7How to identify your Operating System (OS).
- 8Jam Inside
- 9(Video) Set up your Brother machine
- 10Replace Drum
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Load paper in the paper tray
- 15My Brother machine could not be found over the network when I installed drivers on my PC.
- 16(Video) Unpack your Brother machine
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 19The printer status is Offline or Paused.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21What is Brother iPrint&Scan?
- 22Enable the Brother machine's network interface.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Delete print jobs from the print queue.
- 25Change the printer driver settings (Windows/macOS)
- 26Print Unable or Print Unable XX
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32Can I print from or scan to Android™ Smartphone?
- 33Jam Tray
- 34Clean the Drum Unit.
- 35Printing/ Scanning with a mobile device
- 36Can I use AirPrint with my Brother machine?
- 37Cartridge Error
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Scan a document in Mac OS X 10.7.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Unable to Scan / Scan Unable
- 48Toner Low
- 49I can see some steam or moisture from the vents when printing.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)