FAQs & Troubleshooting
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130 Results
- 1Turn the Toner Save mode on or off
- 2Jam Inside
- 3Replace Toner
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 8Replace Drum
- 9Can I use AirPrint with my Brother machine?
- 10How to identify your Operating System (OS).
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Wrong Paper Type
- 14Cover is Open
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Jam Tray
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18What is Toner Continue Mode?
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21Black lines down the page
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Unable to Scan / Scan Unable
- 28Cartridge Error
- 29Delete print jobs from the print queue.
- 30Open the Control Panel (For Windows)
- 31I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 32Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Out of Memory
- 36What is the difference between the toner cartridge and the drum unit?
- 37Can I print from or scan to Android™ Smartphone?
- 38Check the firmware version.
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40I cannot print from my computer via USB.
- 41No Toner
- 42I'm having an issue with the print quality.
- 43No Paper
- 44Clean the Drum Unit.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46What is the recommended paper?
- 47Uninstall Scan-key-tool. (Linux)
- 48Scan a document and e-mail it as an attachment. (For Windows)
- 49Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 50How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?