FAQs & Troubleshooting
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129 Results
- 1Replace Drum
- 2Replace Toner
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4Jam Inside
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Cover is Open
- 7Turn the Toner Save mode on or off
- 8I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 9No Drum
- 10Out of Memory
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12How to identify your Operating System (OS).
- 13What is Toner Continue Mode?
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15I cannot print from my computer via USB.
- 16Fuser Error or Self-Diagnostic
- 17Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 18Jam Tray
- 19Clean the corona wire of the drum unit.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 24Can I use AirPrint with my Brother machine?
- 25I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27Unable to Scan / Scan Unable
- 28No Toner
- 29The printer status is Offline or Paused.
- 30Wrong Paper Type
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Black lines down the page
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Open the Control Panel (For Windows)
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Clean the Drum Unit.
- 40Where can I find my Brother machine's serial number?
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Delete print jobs from the print queue.
- 44Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 45Scan a document and e-mail it as an attachment. (For Windows)
- 46Scan a document and e-mail it as an attachment (For Macintosh)
- 47Print Unable or Print Unable XX
- 48Cartridge Error
- 49TONER ENDED
- 50Clean the scanner to improve the copy or fax quality.