FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6Scan and save a document in PDF format (Scan to File)
- 7I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12Can third party ink be used to refill the ink cartridges?
- 13Scan an image and insert it in a Windows XP application
- 14When I print, the pages are smudged with ink. What should I do?
- 15Replace Ink
- 16Cannot print after a Windows 10 update (June 2020)
- 17Install PaperPort™ 12SE / 14SE onto Windows 10.
- 18How do I make copies using my Brother machine?
- 19When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 20Scan a document from a Windows XP application
- 21When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27I am unable to print from a client PC to a printer on a print server. (Linux)
- 28Pre-Required Procedures (Linux)
- 29Windows 10 Support Information
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32The edge of glossy paper is smudged.
- 33The ink cartridges run out very quickly. Is there any reason for that?
- 34When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 35Is my Brother machine compatible with Windows Vista?
- 36Where is the USB port on the machine?
- 37Is there a way to view how much ink is remaining?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Configure and use the Scan Key Tool (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Scan using XSane or GIMP (Linux)
- 48I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50The driver installation finished successfully but I cannot print. (Linux)